Restaurant Merchant Onboarding Strategist
4 days ago
We are seeking a highly skilled Restaurant Merchant Onboarding Strategist to join our team at RTA US. In this role, you will develop and execute plans for merchant onboarding strategy, working closely with merchants to improve their experience and creating training materials and conducting training sessions.
You will work closely with our sales, account management, operations, product, and analytics teams to build a seamless onboarding experience for our merchants.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in project coordination or a related field.
As a key member of our Platform Operations organization, you will report directly to the Manager of Launch and Product Ops.
Key responsibilities include:
- Developing and executing plans for merchant onboarding strategy
- Working closely with merchants to improve their experience
- Creating training materials and conducting training sessions
- Identifying opportunities to improve existing workflows and processes
Requirements include a Bachelor's degree or equivalent work experience, 4-5 years of experience in account management, systems implementation, customer support, or hospitality, and excellent communication and interpersonal skills.
Salary: $45-$50/hour (DOE)
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