Client Support Specialist

1 month ago


Pleasanton, California, United States Service Champions Heating & Air Conditioning Full time
Overview

Service Champions Heating & Air Conditioning is seeking a skilled Client Support Specialist to join our Call Center Team. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients through inbound and outbound calls.

Responsibilities
  • Work onsite at our Pleasanton Support Center
  • Handle outbound calls to existing customers to book appointments and offer our products and services
  • Use a solutions-based approach to solve client needs and escalate concerns as needed
  • Achieve and exceed productivity goals while maintaining high-quality service
Qualifications
  • 1 year of Call Center experience preferred
  • Exceptional phone and interpersonal skills
  • Strong written and verbal communication skills
  • Ability to gather information, schedule appointments, and log call outcomes in our client database
  • Strong judgement skills to make sound business decisions and resolve issues in a clear and diplomatic manner
What We Offer
  • $22-$27 an hour + uncapped commission
  • Up to 3 weeks of paid vacation
  • Paid birthdays off
  • Health, vision, and dental plans for you and your family
  • 401k Retirement Plan with company match up to 30%
  • Life insurance and accident insurance
  • Special Program Options: FSA & EAP
  • Referral bonuses and employee discounts program
  • Continuous training for your professional development and life skills courses
  • Fun company-sponsored events
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or other applicable legally protected characteristics.


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