IT Support Specialist

4 weeks ago


Pleasanton, California, United States Definitive Networks, Inc. Full time
Job Overview

Definitive Networks, Inc. is seeking a skilled IT Technician to provide top-notch technical support to our clients. As a leading professional information technology consulting firm, we specialize in network design, cybersecurity, systems implementation, and fully managed IT support services.

Key Responsibilities:

  • Provide remote and hands-on technical support to clients
  • Research and identify solutions to technical issues
  • Diagnose and troubleshoot technical problems
  • Maintain detailed logs of all interactions within our Helpdesk and Project Management System
  • Participate in various projects, including desktop rollouts, cloud and server builds/migrations, and network enhancements

Requirements:

  • Good understanding of Windows 10 and Windows Server OS
  • Experience with Active Directory domain environments
  • Proficiency in Office 365 (Azure, Intune, Exchange, One Drive)
  • Knowledge of networking fundamentals
  • Industry certifications a plus: A+, Network+, Security+
  • Excellent technical and non-technical communication skills
  • Effective time management and ability to work remotely and onsite
  • Detail-oriented, proactive, and eager to learn and progress

Benefits:

  • Fully covered medical, dental, vision, and life insurance benefits for you and your family
  • 15 PTO Days, plus an additional day on each anniversary
  • 8 Paid Holidays
  • 401(k) with 4% match and immediate vesting
  • Tuition reimbursement on approved programs
  • Paid time for training and certifications

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