IT Support Specialist
4 weeks ago
Definitive Networks, Inc. is seeking a skilled IT Technician to provide top-notch technical support to our clients. As a leading professional information technology consulting firm, we specialize in network design, cybersecurity, systems implementation, and fully managed IT support services.
Key Responsibilities:
- Provide remote and hands-on technical support to clients
- Research and identify solutions to technical issues
- Diagnose and troubleshoot technical problems
- Maintain detailed logs of all interactions within our Helpdesk and Project Management System
- Participate in various projects, including desktop rollouts, cloud and server builds/migrations, and network enhancements
Requirements:
- Good understanding of Windows 10 and Windows Server OS
- Experience with Active Directory domain environments
- Proficiency in Office 365 (Azure, Intune, Exchange, One Drive)
- Knowledge of networking fundamentals
- Industry certifications a plus: A+, Network+, Security+
- Excellent technical and non-technical communication skills
- Effective time management and ability to work remotely and onsite
- Detail-oriented, proactive, and eager to learn and progress
Benefits:
- Fully covered medical, dental, vision, and life insurance benefits for you and your family
- 15 PTO Days, plus an additional day on each anniversary
- 8 Paid Holidays
- 401(k) with 4% match and immediate vesting
- Tuition reimbursement on approved programs
- Paid time for training and certifications
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