Technical Support Specialist
1 week ago
Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the need for improved kidney stone treatment. Our team is led by experienced executives and investors with a proven track record of commercializing devices to meet unmet needs within urology.
We're seeking a talented and customer-focused Technical Support Specialist to join our team. In this role, you'll provide support to both internal and external customers, helping them with technical issues, questions, upgrades, and the installation of medical equipment.
Key Responsibilities:
- Provide technical support and training to customers, both in-person and remotely
- Travel to customer sites to perform installation, maintenance, upgrades, and troubleshooting of medical devices
- Conduct regular preventive maintenance checks on installed equipment
- Maintain strong relationships with customers by providing timely and effective service
- Communicate customer feedback and field insights to internal teams
Requirements:
- Bachelor's degree in Engineering, life sciences, or healthcare (or equivalent experience)
- 3+ years of experience in a technical support role, preferably within the medical device or healthcare industry
- Hands-on experience in troubleshooting and servicing electronic or medical equipment
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks to meet customer needs
We Offer:
- Competitive base salary ranging from $99,000 to $112,000
- Stock options - ownership and a stake in growing a mission-driven company
- Employee benefits package that includes 401(k), healthcare insurance, and paid time off
Calyxo is deeply committed to fostering an environment where diversity and inclusion are valued and prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
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