Customer Care Consultant
2 weeks ago
Position Overview:
ChampionX Corporation is in search of a dedicated Customer Service Advocate to join our team. This role is essential in providing exceptional support to our clients, ensuring their complete satisfaction with our services.
Key Responsibilities:
- Serve as a primary point of contact for customers, addressing inquiries and providing solutions tailored to their needs.
- Manage customer orders with precision, ensuring accuracy and timeliness in processing.
- Communicate effectively with clients through various channels, updating them on product availability and order status.
- Offer remote assistance for troubleshooting and product installation, ensuring a seamless experience for customers.
- Document customer interactions and maintain comprehensive support logs for all inquiries.
- Collaborate with internal teams to relay customer feedback and enhance service delivery.
- Stay informed about industry trends and competitor offerings to better serve our clients.
Qualifications:
- High School Diploma or equivalent is required.
- A minimum of two years of experience in a technical customer service environment.
- Strong mechanical aptitude and problem-solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Excellent verbal and written communication abilities.
Work Environment:
This position is based in a professional office setting, where effective communication and teamwork are paramount.
Diversity and Inclusion Commitment:
At ChampionX, we value diversity and are committed to creating an inclusive workplace where every employee can thrive. We promote equal opportunities for all candidates and employees, ensuring a fair hiring process.
Join us in our mission to deliver innovative solutions in the oil and gas industry, while fostering a culture of safety and sustainability.
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