Customer Care Consultant

2 weeks ago


Knoxville, Tennessee, United States ChampionX Corporation Full time

Position Overview:

ChampionX Corporation is in search of a dedicated Customer Service Advocate to join our team. This role is essential in providing exceptional support to our clients, ensuring their complete satisfaction with our services.

Key Responsibilities:

  • Serve as a primary point of contact for customers, addressing inquiries and providing solutions tailored to their needs.
  • Manage customer orders with precision, ensuring accuracy and timeliness in processing.
  • Communicate effectively with clients through various channels, updating them on product availability and order status.
  • Offer remote assistance for troubleshooting and product installation, ensuring a seamless experience for customers.
  • Document customer interactions and maintain comprehensive support logs for all inquiries.
  • Collaborate with internal teams to relay customer feedback and enhance service delivery.
  • Stay informed about industry trends and competitor offerings to better serve our clients.

Qualifications:

  • High School Diploma or equivalent is required.
  • A minimum of two years of experience in a technical customer service environment.
  • Strong mechanical aptitude and problem-solving skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
  • Excellent verbal and written communication abilities.

Work Environment:

This position is based in a professional office setting, where effective communication and teamwork are paramount.

Diversity and Inclusion Commitment:

At ChampionX, we value diversity and are committed to creating an inclusive workplace where every employee can thrive. We promote equal opportunities for all candidates and employees, ensuring a fair hiring process.

Join us in our mission to deliver innovative solutions in the oil and gas industry, while fostering a culture of safety and sustainability.



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