Client Support and iPM Training Specialist
2 weeks ago
Position Title: Customer Service/ iPM Trainer
Department: HIS Admissions/Customer Service
Location: Monash Medical Centre Clayton
Hours: 48 hours per fortnight
About Monash Health:
Monash Health is a leading healthcare provider in south-eastern Melbourne, offering a comprehensive range of services that integrate primary, secondary, and tertiary care, alongside renowned research and educational facilities. With a workforce exceeding 18,000 across 40 locations, we prioritize the growth and development of our staff, ensuring a supportive environment where you can thrive.
The Team and the Role:
We are seeking a dedicated and proactive individual to join our customer service team as an iPM Trainer. This role involves training and supporting Administration and Ward Clerks across various Monash Health sites.
Your Key Responsibilities:
- Deliver specialized iPM training packages and modules.
- Develop educational materials and reference documentation.
- Provide ongoing support and assistance to end users.
- Conduct testing for iPM upgrades and modifications.
About You:
The ideal candidate will possess:
- Current experience and high-level competency in using iPM.
- A passion for training and developing others.
- Strong interpersonal skills and the ability to communicate effectively with all staff levels.
- An interest in data management and quality assurance.
- Exceptional attention to detail.
- Intermediate proficiency in Microsoft Word, Excel, and Publisher.
- A willingness to travel to various Monash Health sites.
Desirable Qualifications:
- Experience in one-on-one or group training settings.
- Background in developing training materials and documentation.
Joining our dynamic team offers you opportunities for professional growth and access to a range of corporate benefits, including salary packaging options that enhance your take-home pay.
Additional Information:
Monash Health is committed to equal employment opportunities and promotes fairness, equity, and diversity in the workplace. We uphold a rigorous standard of excellence guided by our core principles.
All applications must be submitted through the Monash Health online system. Please note that offers of employment are contingent upon successful completion of required background checks, including reference checks and proof of vaccination against COVID-19.
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