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Multilingual Client Support Representative

2 months ago

Tulsa, Oklahoma, United States Coca-Cola Bottlers' Sales and Services Full time
Job Overview

The Bilingual Account Support Specialist plays a crucial role in customer interaction, offering account management and customer development assistance to both prospective and current clients within a contact-center setting. This position requires the individual to enhance customer retention, manage portfolios, and assess potential new clients through solution-oriented discussions.

Responsibilities

Provide exemplary account management that leads to increased sales and profitability by resolving issues and demonstrating the value of our products and services.

* Comprehend how individual bottler market strategies influence customer experiences.

* Sustain and/or restore customer relationships to ensure client retention.

* Utilize available resources to collect data, analyze challenges, and make informed decisions.

* Examine data to identify root causes and discover opportunities for improvement.

* Address customer concerns until they are fully resolved.

* Manage Customer Support Tickets effectively.

* Achieve and uphold all key performance indicators.

Offer constructive feedback to team leaders aimed at enhancing both individual and team performance.

* Participate in ad-hoc project tasks as needed.

* Engage and collaborate in a team-oriented environment to foster involvement.

* Be prepared for extended periods of sitting, typing, and utilizing multiple computer screens in a dynamic environment.

* Flexibility to work various shifts is essential.

Essential Skills and Competencies

Strong and empathetic listening skills.

* Ability to build rapport and foster relationships.

* Critical thinking and problem-solving capabilities.

* Independent judgment and decision-making skills.

* Proficient in managing challenging situations effectively.

* Capacity to multitask and handle various communication channels.

* Ability to influence customers and internal stakeholders.

* Familiarity with customer-facing bottler processes.

* Intermediate computer proficiency and troubleshooting skills (e.g., Microsoft Office, Genesys, and Salesforce).

* Commitment to following processes for efficient and high-quality task completion.

Educational Background

A high school diploma or GED is required.

Experience Requirements

2-4 years of relevant experience is preferred.

Travel Expectations

While travel is not a regular requirement for this position, employees may occasionally be asked to travel for meetings or training purposes.

Work Environment

Coca-Cola Bottlers' Sales and Services operates in a hybrid work setting. This role necessitates regular attendance at a CCBSS office location as determined by management, with the frequency subject to change based on business needs.

Company Commitment

Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other protected class.



Nearest Major Market: Tulsa

Nearest Secondary Market: Oklahoma