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Administrative Coordinator

2 months ago

Owings Mills, Maryland, United States Tidewater Property Management Full time
About the Role

Tidewater Property Management is seeking a highly skilled and motivated Administrative Specialist to join our team. As a key member of our community association management team, you will play a vital role in supporting our community managers and providing exceptional customer service to our homeowners.

Key Responsibilities
  • Support community association managers in handling daily issues and concerns
  • Effectively address homeowner concerns and provide timely responses
  • Manage phone calls, emails, and other communications
  • Maintain accurate records and files
  • Assist with bid procurement and vendor management
  • Resolve homeowner complaints and issues
  • Interact with homeowners, residents, and other stakeholders
  • Support the board, owners, and community association manager in complying with association and government rules and regulations
  • Perform administrative tasks, including data entry, calendar management, and meeting coordination
Requirements
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent data entry skills and proficiency in Microsoft Office applications
  • Exceptional time management, prioritization, and organizational skills
  • Ability to multi-task and adapt to changing priorities
  • 2-3 years of experience in the Community Association Industry preferred
  • Positive attitude, customer service orientation, and strong work ethic
Competencies
  • Critical Thinking/Evaluation: ability to interpret information and provide recommendations and solutions
  • Communication: ability to effectively present information and provide timely feedback
  • Relationship Management: ability to manage interactions and provide service to homeowners and stakeholders
  • Ethical Practice: ability to integrate core values, integrity, and accountability throughout all organizational practices
Work Environment

This position works in a typical office environment with frequent interruptions and shifting priorities. The ability to work at a personal computer and be on the phone for extended periods is required. Occasional travel to various sites may be necessary.