Referral Coordinator

2 days ago


Avon, Ohio, United States The Steadman Clinic Full time
Job Summary:

The Referral Coordinator is a key member of our team at The Steadman Clinic, responsible for providing exceptional customer service to patients and physician teams. This role requires a high level of organization, communication, and interpersonal skills to ensure seamless coordination of clinic appointments, referrals, and patient information.

Key Responsibilities:
  • Coordinates clinic appointments, referrals, and patient information with accuracy and attention to detail.
  • Provides excellent customer service to patients, physicians, and other healthcare professionals.
  • Enters appointments, cancellations, and patient information into our scheduling system.
  • Assists patients with logistical scheduling questions and concerns.
  • Obtains authorizations for Workman Compensation patients and manages information requests and correspondence.
  • Maintains knowledge of physician preferences and availability, and schedules appointments accordingly.
  • Tracks referrals and correspondence with referred physicians.
  • Communicates with teams to ensure meeting physician requirements for scheduling.
  • Demonstrates knowledge and understanding of patient privacy rights and maintains confidentiality of sensitive materials.
Requirements:
  • High School Diploma or equivalent required.
  • One year of clerical experience in a medical facility preferred.
  • Excellent customer service and communication skills.
  • Knowledge of 10-key Microsoft Office products required.
  • Knowledge of medical insurance billing preferred.
  • Completion of medical terminology, privacy, or HIPAA course preferred.
Working Conditions:

This role requires working in a fast-paced office environment with occasional stress. The successful candidate will be able to work independently and collaboratively to provide exceptional patient care.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.



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