Hospitality Services Manager

1 week ago


Avon, Ohio, United States East West Hospitality Full time

Job Summary:

We are seeking a highly skilled and experienced professional to join our team as an Owner Services Specialist at East West Hospitality. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our resort community owners.

Key Responsibilities:

  • Provide exceptional customer service to owners, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless communication and coordination of services, including maintenance, housekeeping, and amenities.
  • Develop and maintain a thorough understanding of our resort community's amenities, services, and policies to effectively communicate with owners.
  • Stay up-to-date on industry trends and best practices to continuously improve our services and operations.
  • Participate in ongoing training and development to enhance your skills and knowledge in customer service, hospitality, and resort operations.

Requirements:

  • High School Diploma/GED and a minimum of two years of experience in hospitality, or 3-6 months of related experience and/or training in a comprehensive understanding of hospitality industry principles.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
  • Proficient in various computer software applications.
  • Strong command of proper business English in verbal and written communication.
  • Familiarity with local area amenities, activities, and events.

Benefits & Perks:

We offer a comprehensive benefits package, including complimentary staff meals, health insurance, dental, vision, and voluntary benefits, life insurance, winter incentive program, (K) plan with discretionary employer match, paid time off, paid sick time, career development trainings, discounted gym membership, corporate discounts, sabbatical program, and $ referral program.

About East West Hospitality:

East West Hospitality is a trusted hospitality services company and employer of choice, with over 35 years of success managing resort communities and urban centers. We specialize in association, rental, and property management, hotels, spas, fitness, restaurants, and retail operations with locations in various states. Join our team of over 1,000 passionate employees who are dedicated to delivering exceptional hospitality experiences.



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