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Referral Coordinator

2 months ago

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Job Summary

The Referral Coordinator is a key member of our team at The Steadman Clinic, responsible for providing exceptional customer service to patients and physician teams. This role requires a high level of organization, communication, and interpersonal skills to ensure seamless coordination of clinic appointments, referrals, and patient information.

Key Responsibilities
  • Coordinate clinic appointments, referrals, and patient information, ensuring accuracy and timeliness.
  • Assist patients with logistical scheduling questions and concerns, providing clear and concise information.
  • Enter patient information into our system, email, fax, or mail patient paperwork, maintaining confidentiality and adhering to HIPAA regulations.
  • Obtain authorizations for Workman Compensation patients and manage information requests and correspondence for worker's compensation adjustors and case managers.
  • Maintain knowledge of physician preferences and availability, scheduling appointments in our system for referred patients.
  • Receive and designate phone calls with appropriate physicians or direct to proper personnel, ensuring efficient communication.
  • Track referrals and correspondence with referred physicians, maintaining accurate records.
  • Communicate with teams regarding meeting physician requirements for scheduling, ensuring seamless coordination.
  • Demonstrate knowledge and understanding of patient privacy rights, maintaining confidentiality of all medical, financial, or other sensitive materials.
Requirements
  • High School Diploma or equivalent required; one year of clerical experience in a medical facility.
  • Demonstrated excellent customer service and communication skills.
  • Knowledge of 10 key-Microsoft Office products required.
  • Knowledge of medical insurance billing preferred.
  • Completion of medical terminology, privacy, or HIPAA course preferred.
  • Excellent organization, communication (both written and verbal), and interpersonal skills required.
  • Proven history of ability to multi-task and work in a fast-paced environment; excellent critical thinking skills, ability to work independently, punctuality, and manage time effectively.
Working Conditions

The Referral Coordinator will work in a typical office environment, requiring sitting and typing for prolonged periods of time, frequent walking to and from clinic and hospital offices. Occasional lifting and carrying items weighing up to 30 lbs. Requires normal visual acuity and hearing.

The Steadman Clinic offers a competitive salary of $26.00 per hour (DOE).