Front Desk Supervisor

5 days ago


Avon, Ohio, United States East West Family Of Companies Full time
Front Desk Supervisor Opportunity

We are seeking a skilled Front Desk Supervisor to join our team at The Westin Riverfront Resort & Spa. As a key member of our hospitality team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of service.

Key Responsibilities:
  • Oversee daily front desk operations, ensuring efficient and smooth service delivery
  • Coordinate training and development for front desk staff, promoting a culture of excellence and guest satisfaction
  • Manage guest registration, issue room keys, and provide information to guests
  • Process payments, handle room change requests, and resolve guest issues in a professional and courteous manner
  • Assist with resolving guest complaints and concerns, ensuring prompt and effective resolution
  • Work closely with the Front Office Manager to execute room upgrade programs and brand initiatives
Requirements:
  • At least one year of full-service leadership experience in a luxury resort or hotel environment
  • Demonstrated effectiveness in guest contact and problem resolution skills
  • Experience with Marriott and/or Westin brand preferred
  • Strong attention to detail and ability to multitask in a fast-paced environment
Benefits and Perks:

As a member of our team, you will enjoy a range of benefits and perks, including Marriott hotel discounts worldwide, a 401(K) plan with a discretionary employer match, and access to career development training programs. You will also have the opportunity to participate in our Sabbatical Program, referral program, and Employee Assistance Program.

We are committed to creating a welcoming and inclusive environment where everyone thrives and feels valued. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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