Client Success Specialist

1 week ago


New York, New York, United States mondaystaging Full time

Customer Experience Advocate

Customer Success Full-time

We are seeking a Customer Experience Advocate to enhance our growing team. At mondaystaging, we prioritize developing an exceptional product and delivering outstanding service to our clients. Our customers appreciate our unique offerings, making it a rewarding experience to provide support in a predominantly positive interaction environment.

Role Overview

The Customer Experience Advocate will play a vital role in ensuring customer satisfaction and success. This position involves providing exceptional support through various channels, including email, phone, and chat, to fully understand customer needs.

Key Responsibilities

  • Deliver top-notch assistance to customers, addressing their inquiries and ensuring their success with our solutions.
  • Empower clients to align their objectives and challenges with our offerings.
  • Collaborate with the development team to identify, replicate, and report issues until they are resolved.
  • Act as a bridge between our customers and the internal team, advocating for their needs and contributing to product enhancements.
  • Conduct online webinars, consultations, and personalized demonstrations to familiarize customers with our platform and tools.

Qualifications and Skills

  • Minimum of 1 year of professional experience, preferably in customer service or account management within a SaaS environment.
  • Exceptional interpersonal skills and the ability to manage multiple tasks effectively.
  • Outstanding written and verbal communication capabilities.
  • Positive demeanor, empathy, and high energy levels.
  • Proactive approach and adaptability to changing situations.

Additional Information

We are committed to being an equal opportunity employer, welcoming talented individuals from diverse backgrounds, regardless of gender, race, ethnicity, age, disability, sexual orientation, gender identity, military status, cultural background, religious beliefs, or any other characteristic protected by law.

Collaboration and Knowledge Sharing

Our founders, employees, and members of the startup ecosystem actively share insights, experiences, and actionable advice to foster growth and innovation.



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