Operations Coordinator

4 days ago

Bala Cynwyd, United States Aveanna Healthcare LLC Full time
Job Summary

Aveanna Healthcare LLC is seeking a highly organized and detail-oriented Operations Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to internal and external clients, ensuring seamless operational support activities, and maintaining accurate records.

Key Responsibilities
  • Personnel Activities:
    • Participate in location recruiting activities, including identifying, scheduling, and interviewing potential candidates.
    • Assist with caregiver onboarding activities and may be asked to assist with recruiting activities.
    • Ensure all caregiver personnel files are secure, accurate, and complete.
    • Verify and maintain caregiver credentials (licenses and certifications).
    • Create and provide monthly evaluation and skills report to Director(s).
    • Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities.
    • Coordinate with People Services on all unemployment claims.
    • Be the primary point of contact for caregiver questions relating to company benefits, policies, procedures, and education.
  • Caregiver Coordination Activities:
    • Establish and maintain an orientation schedule for caregiver staff.
    • Maintain accurate and up-to-date contact lists of all active caregivers, including mailing logs.
    • Review and confirm weekly schedules according to branch location guidelines.
    • Mail monthly schedules to patients' homes each month according to branch location guidelines.
  • Office Support Activities:
    • Scan and/or file documentation and records.
    • Assist in answering incoming calls and ensuring accurate messages are taken and given to the appropriate staff member.
    • Mail distribution to appropriate staff members or departments.
    • Process invoices according to branch location guidelines.
    • Order office supplies.
    • Perform special projects as needed.
Requirements
  • Education: High school diploma or GED.
  • Skills: Proficient typing skills, proficient Microsoft Office skills.
  • Experience: Previous Human Resources experience, private duty, home care, or health care company experience, two (2) years general office experience.
Preferred Qualifications
  • Advanced Microsoft Excel skills.
  • Ability to maintain company and employee confidentiality at all times.
  • Ability to maintain professional boundaries at all times.
  • Ability to remain calm and professional in stressful situations.
  • Attention to detail.
  • Time Management.
  • Effective problem-solving and conflict resolution.
  • Excellent organization and communication skills.
Physical Requirements
  • Language: Must be able to speak, write, read, and understand English.
  • Physical Abilities: Occasional lifting, carrying, pushing, and pulling of up to 25 pounds, must be able to lift 50 pounds, prolonged walking, standing, bending, kneeling, reaching, twisting, must be able to sit and climb stairs, must have visual and hearing acuity.
Work Environment
  • Office Environment: Performs duties in an office environment during agency operating hours.
  • Varied Environments: Must be able to function in a wide variety of environments, which may involve exposure to allergens and other various conditions.

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