Parts Sales Specialist

2 weeks ago

Mankato, Minnesota, United States Rihm Kenworth- Mankato Full time
Job Overview

Company Background:

Rihm Kenworth - Mankato is a family-owned enterprise committed to the principles of Effective, Efficient, Equity, and Expansion. We seek outstanding individuals who align with our core values and are eager to enhance their professional skills and knowledge as a Parts Counter Representative.

Why Choose Rihm Kenworth?

Benefits Offered:

  • Highly Competitive Compensation
  • Generous Paid Time Off (PTO) and Holidays
  • Comprehensive Medical, Dental, Prescription, and Vision Insurance
  • Health Savings Account (HSA) with Employer Contributions
  • Flexible Spending Account (FSA)
  • 401(k) Retirement Plan with Employer Matching
  • Employer-Paid Basic Life and AD&D Insurance
  • Employer-Paid Long-Term Disability Coverage
  • Short-Term Disability Options with Employer Contributions
  • Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
  • Company-Funded Training Programs
  • Employee Assistance Programs
  • Exclusive Company Discounts
  • Safety Footwear Program

Position Summary:

The Parts Counter Representative is responsible for selling industry-specific parts through various channels, including over-the-counter, phone, and email, while delivering exceptional customer service.

Key Responsibilities:

  • Assist customers, both internal and external, in acquiring necessary parts in a courteous and professional manner.
  • Provide accurate and prompt pricing information and other parts-related details to customers.
  • Conduct outbound sales calls as necessary.
  • Develop and nurture assigned accounts.
  • Promote related parts to customers.
  • Process returns and issue credits for returned items.
  • Make informed credit decisions in accordance with company guidelines.
  • Prepare orders for customers and assist with loading parts into vehicles.
  • Manage inventory responsibilities, including cycle counts and notifying management of out-of-stock items.
  • Maintain precise records of repair orders, invoices, and special orders.
  • Coordinate and manage orders for shipment, delivery, or pick-up.
  • Engage in training programs and stay updated on new products and updates.
  • Review open-order reports and manage invoices efficiently.
  • Communicate effectively with colleagues and customers through various channels.
  • Inspect cores and manage monthly returns to vendors.
  • Demonstrate proficiency in parts learning systems through e-learning modules.
  • Perform additional duties as required to meet business needs.

Qualifications:

  • Minimum of 12 months experience in truck parts.

Key Skills and Attributes:

  • Exceptional customer service and interpersonal abilities.
  • Basic computer proficiency.
  • Strong organizational skills.
  • Ability to multitask effectively.

Preferred Qualifications:

  • High School diploma or GED.
  • Experience in a truck dealership setting.

Physical Requirements:

This role may require the employee to lift and/or move up to 100 pounds occasionally. Specific vision abilities required include close vision and depth perception. The employee is regularly required to use hands and arms for various tasks and may frequently stand, walk, sit, talk, and hear.

Work Environment:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

This job description is intended to provide a general overview of the position and is not exhaustive. Rihm Kenworth reserves the right to amend this document as necessary.

Rihm Kenworth is an Equal Opportunity Employer, committed to equitable treatment of all employees and applicants based on merit and experience, without regard to race, ethnicity, religion, gender identity, disability, veteran status, or any other legally protected classification.

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