MS Exchange Server Support Specialist

1 week ago

Washington, Washington, D.C., United States Sprezzatura Management Consulting Full time
Job Overview

Position Title: MS Exchange Server Help Desk Technician

Role Summary:

Sprezzatura Management Consulting is seeking an MS Exchange Server Help Desk Technician to enhance our technical support capabilities. The individual in this role will oversee the management and upkeep of the organization's Exchange Server infrastructure, ensuring the email system's availability, performance, and security. The ideal candidate will possess extensive expertise in MS Exchange Server and experience managing large-scale email systems.

Key Responsibilities:

  • Exchange Server Administration:
    • Install, configure, and maintain MS Exchange Server systems.
    • Monitor server performance and troubleshoot issues to guarantee optimal functionality.
    • Apply necessary patches, updates, and service packs to uphold system integrity and security.
    • Conduct regular backups and restore Exchange databases as required.
  • User Account Management:
    • Oversee user accounts, mailboxes, distribution groups, and permissions.
    • Provide assistance for email-related inquiries from end users.
    • Implement and manage email archiving, retention policies, and compliance standards.
  • Security Measures:
    • Establish and manage security protocols for email systems, including spam and virus defenses.
    • Monitor and respond to security incidents associated with the email system.
    • Conduct regular security audits and assessments of the Exchange environment.
  • Collaboration and Support:
    • Work collaboratively with other IT personnel to ensure seamless integration of email systems with additional applications and services.
    • Provide support for mobile device management (MDM) concerning email services.
    • Assist in the formulation and execution of disaster recovery strategies for the email system.
  • Documentation and Reporting:
    • Maintain thorough documentation of the Exchange environment, including configurations, procedures, and modifications.
    • Generate reports on system performance, usage, and security incidents.
    • Develop and uphold standard operating procedures for routine tasks and incident management.

Qualifications:

  • High school diploma or GED required.
  • Must possess or be able to obtain the Department of Veterans Affairs Tier 2/MBI security clearance.
  • A minimum of 3-5 years of experience managing MS Exchange Server environments.
  • Certification in Microsoft Exchange Server or related technologies is preferred.
  • Proficiency in MS Exchange Server 2016/2019 and Office 365.
  • Strong understanding of Windows Server, Active Directory, DNS, and networking principles.
  • Experience with PowerShell scripting for automation and management tasks.
  • Knowledge of email security best practices and tools.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Attention to detail and a proactive approach to task management.

Company Overview:

Sprezzatura Management Consulting, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) located in the Washington DC area. We facilitate transformation by providing insight and leadership at the intersection of people, processes, and technology, applying best practices in knowledge, project, and lifecycle management to drive change.

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