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Technical Client Support Specialist

2 months ago

Washington, Washington, D.C., United States Thrive Full time
Job Overview

About Our Company
Thrive is a dynamic and expanding technology solutions provider, focusing on Cloud Computing, Cybersecurity, Networking, Disaster Recovery, and Managed Services. Our distinct corporate culture, proficient engineering team, customer-focused approach, and commitment to innovative services differentiate us in the marketplace. Thrive seeks individuals who are eager to cultivate valuable skills, are passionate about their roles, and aspire to build a rewarding career rather than merely holding a job. If you excel in a fast-paced environment that harmonizes diligence with enjoyment, and are seeking avenues for growth and success, we invite you to consider joining our team.

Position Description:

As a Technical Client Support Specialist, you will be tasked with delivering onsite assistance at various client sites. Thrive is in search of candidates who exhibit robust technical capabilities, outstanding communication skills, and a willingness to learn and engage in all aspects of IT. Our workplace provides ambitious individuals with a diverse array of responsibilities and opportunities for professional advancement. Employees at Thrive operate both independently as client consultants and collaboratively with our expert engineering team to provide exceptional IT support to our clientele.

Key Responsibilities:

  • Deliver comprehensive support at multiple client sites
  • Manage diverse computing environments across various business clients
  • Investigate and document unfamiliar client/server networks to efficiently resolve issues
  • Swiftly diagnose and rectify workstation incidents
  • Coordinate hardware repairs with external vendors
  • Assist remote engineers on-site
  • Manage client expectations throughout the troubleshooting process
  • Utilize various software tools for prompt incident resolution
  • Clearly communicate troubleshooting steps and solutions to non-technical personnel
  • Address incidents related to email applications, client/server connectivity, VIP workstation challenges, file restorations, remote access, and more

Requirements:

  • Bachelor's Degree, Technical Degree, or relevant professional experience
  • Excellent problem-solving abilities and task prioritization skills
  • 2-4+ years of experience in desktop support
  • Knowledge of mobile device configurations and troubleshooting
  • Experience with Microsoft Office and Outlook configurations
  • Ability to troubleshoot workstation hardware issues
  • Familiarity with Active Directory
  • Strong customer service orientation
  • Effective team player with strong communication skills
  • Availability for after-hours work or on-call rotations if necessary
  • Must possess a reliable vehicle and valid driver's license

Preferred Skills:

  • Proficiency in Windows OS and Windows Server
  • Experience with monitoring and remote management tools
  • Knowledge of Apple OS, VMWare, iOS, and Android OS

Additional Certifications:

Technical Client Support Specialist 1:

  • CompTIA A
  • CompTIA Net+
  • Mimecast Level 1
  • Fortinet NSE1
  • Fortinet NSE2

Technical Client Support Specialist 2:

  • Microsoft MD-102
  • Microsoft Azure AZ900
  • Microsoft MS-900

Note: Successful candidates will be expected to obtain these certifications within one year of employment. Thrive provides training, exam vouchers, and study time to support certification attainment.

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