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MS Exchange Server Support Specialist

2 months ago

Washington, Washington, D.C., United States Sprezzatura Management Consulting Full time
Job Overview

Position Title: MS Exchange Server Help Desk Technician

Position Summary:

Sprezzatura Management Consulting is seeking an experienced MS Exchange Server Help Desk Technician to oversee and enhance our Exchange Server infrastructure. The successful candidate will be tasked with ensuring the reliability, efficiency, and security of our email systems. A profound understanding of MS Exchange Server and experience in managing extensive email systems are essential for this role.

Key Responsibilities:

  • Exchange Server Administration:
    • Set up, configure, and sustain MS Exchange Server environments.
    • Evaluate server performance and troubleshoot issues to guarantee optimal functionality.
    • Implement patches, updates, and service packs to uphold system security and integrity.
    • Conduct regular backups and restore Exchange databases as needed.
  • User Account Management:
    • Oversee user accounts, mailboxes, distribution lists, and access permissions.
    • Assist end users with email-related inquiries and issues.
    • Establish and manage email archiving, retention policies, and compliance standards.
  • Security Oversight:
    • Develop and enforce security protocols for email systems, including spam and virus defenses.
    • Monitor and address security incidents associated with the email infrastructure.
    • Conduct routine security evaluations and audits of the Exchange environment.
  • Collaboration and Technical Support:
    • Coordinate with IT colleagues to ensure smooth integration of email systems with other applications.
    • Provide assistance for mobile device management (MDM) concerning email services.
    • Support the formulation and execution of disaster recovery strategies for the email infrastructure.
  • Documentation and Reporting:
    • Maintain detailed documentation of the Exchange environment, including configurations and operational procedures.
    • Generate analytical reports on system performance, usage statistics, and security incidents.
    • Develop and uphold standard operating procedures for routine operations and incident management.

Qualifications:

  • High school diploma or GED is required.
  • Possession of Department of Veterans Affairs Tier 2/MBI security clearance or the ability to obtain and maintain it is necessary.
  • A minimum of 3-5 years of experience in managing MS Exchange Server environments is required.
  • Certification in Microsoft Exchange Server or related technologies is advantageous.
  • Proficiency in MS Exchange Server 2016/2019 and Office 365 is essential.
  • Strong knowledge of Windows Server, Active Directory, DNS, and networking principles.
  • Experience with PowerShell scripting for automation and management tasks is preferred.
  • Familiarity with email security best practices and tools (e.g., anti-spam, anti-virus) is beneficial.
  • Excellent problem-solving and troubleshooting capabilities.
  • Strong communication and interpersonal skills are essential.
  • Ability to work independently as well as collaboratively within a team.
  • Attention to detail and a proactive approach to task management are crucial.

Company Overview:

Sprezzatura Management Consulting, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) located in the Washington DC area. We facilitate transformation by providing insights and leadership at the intersection of people, processes, and technology. Our approach leverages knowledge, project management, and lifecycle management best practices to drive meaningful change.