Games Operations Supervisor

2 weeks ago


Carlsbad, United States HB Leisure Full time

HB Leisure stands as the premier partner for skill-based entertainment and amusement attractions globally, operating in over 100 amusement parks across 25 nations.

As an Assistant Games Coordinator, your role will be pivotal in aiding the Games Manager in overseeing the operations of our gaming facilities, whether independently or at one of our affiliated parks. Your focus will be on achieving financial targets while ensuring compliance with operational standards. You will work within established budgetary limits while striving for optimal efficiency and profitability.

We offer you:

  • Competitive salary packages
  • Incentive programs
  • Referral bonuses for recommending friends
  • Exciting career advancement opportunities, including the chance to travel internationally (Asia, Europe, Dubai, USA, etc.) and work in some of the most remarkable locations worldwide

Your responsibilities will include:

  • Supporting the Games Manager in the daily management of our gaming operations.
  • Contributing to the maintenance of a safe working environment for all team members.
  • Assisting in the recruitment and training of a motivated team to achieve daily sales objectives.
  • Delivering exceptional customer service to our guests.

Ideal Candidate Profile:

  • Exemplary guest service and communication skills, paired with a positive and engaging demeanor.
  • Eager to learn sales techniques and driven to meet daily sales goals.
  • Honest, dependable, and responsible individuals with a strong work ethic.
  • Demonstrated attention to detail.
  • Availability for full-time work, including weekdays, weekends, and holidays.
  • Ability to lift 20lbs and stand for extended periods (up to 8 hours or more if eligible for overtime).
  • Capacity to remain productive during slower periods and when working independently.
  • Reliable transportation is essential.
  • Ability to follow directives and adhere to all company standards.
  • Experience in amusement operations at a supervisory level.
  • Proven team management or supervisory skills.
  • Self-motivated and proactive work style.
  • Desirable: 1 year of sales experience.
  • Desirable: 1 year of customer service experience.


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