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Insurance Customer Support Specialist

2 months ago

Houston, Texas, United States Southwest - Carlton Staffing Full time
Job Overview

We are seeking a dedicated Insurance Customer Support Specialist to join our esteemed staffing partner in the insurance sector.

Key Responsibilities:

  • Position: Insurance Customer Support Specialist
  • Location: Southwest Central Houston area
  • Compensation: $20.00 per hour
  • Work Schedule: Monday to Friday, 8:30 AM to 5 PM
  • Employment Type: Temp-to-Hire

The Insurance Customer Support Specialist will play a vital role in ensuring that all client service requirements are addressed promptly and effectively. This position involves:

  • Building strong relationships with clients and understanding their insurance needs.
  • Proactively reaching out to clients before policy renewals to confirm any changes in their circumstances.
  • Collaborating with insurance carriers and Managing General Agents to tailor the best insurance solutions for clients.
  • Handling mid-term policy adjustments, issuing Certificates of Insurance (COIs) accurately and in a timely manner, and resolving any billing discrepancies.
  • Documenting customer interactions meticulously as part of the agency's operational processes.
  • Learning and adapting to new agency software systems.

Requirements:

  • Willingness to obtain a Property and Casualty insurance license.
  • Bilingual proficiency in Spanish is preferred.

About Us:

Carlton Staffing is a well-established staffing agency in Texas, boasting over 44 years of expertise in connecting talented individuals with leading businesses. We specialize in various staffing solutions, including temporary, temp-to-hire, and direct hire placements across multiple sectors such as Administrative, Technical, Accounting, and Skilled Trades.