Front Desk Coordinator

6 days ago

Hamden, Connecticut, United States Performance Optimal Health Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Coordinator to join our team at Performance Optimal Health. As a key member of our front desk team, you will play a vital role in ensuring the smooth operation of our office and providing exceptional service to our clients.

Key Responsibilities
  • Greet clients and guests, provide site tours, and respond to phone calls and email requests in a timely and professional manner.
  • Develop a deep understanding of our services, programs, and pricing to effectively communicate with clients and promote our brand.
  • Perform various administrative tasks, including data entry, printing, faxing, scanning, and scheduling appointments.
  • Ensure compliance with HIPAA and other regulations by obtaining client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system.
  • Maintain a clean, organized, and welcoming workspace, with a focus on attention to detail.
  • Collaborate closely with all team members to ensure a high-quality client experience and efficient operations.
  • Address client questions and concerns in a timely manner, escalating issues as needed.
Requirements
  • Exceptional customer service skills, with a strong focus on creating a welcoming environment.
  • Strong work ethic and a commitment to learning and growth, with a willingness to take on new challenges.
  • Excellent interpersonal skills, with the ability to work effectively with diverse teams and individuals.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Quick learner and self-starter, with a strong ability to adapt to changing situations.
  • Ability to handle multiple tasks and prioritize effectively, with a focus on attention to detail.
  • Strong verbal and written communication skills, with the ability to effectively communicate with clients and team members.
Benefits
  • Competitive rate of pay.
  • Medical, dental, and vision benefits.
  • 401(k) + match.
  • Growth potential within the organization.
  • Access to facilities at all locations.
  • Internal and external discounts.
  • Fun and dynamic work environment.
  • Continuing education stipend.

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