Patient Care Coordinator

2 months ago


Hamden, Connecticut, United States 42 NORTH DENTAL LLC Full time
About the Role

At 42 NORTH DENTAL LLC, we are seeking a highly skilled and customer-focused Patient Care Representative to join our team. As a key member of our front office staff, you will play a vital role in providing exceptional patient service and administrative support to our dental practice.

Responsibilities
  • Interact with Patients: Provide a positive and professional experience for patients via telephone and in-person interactions.
  • Schedule and Confirm Appointments: Ensure seamless appointment scheduling and confirmation processes.
  • Treatment Plan Education: Review and educate patients on treatment plans and financial responsibilities in a clear and concise manner.
  • Insurance and Billing: Accurately confirm insurance benefits, communicate and collect patient payment obligations.
  • Patient Record Management: Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information.
  • Information Requests: Respond to and reply to requests for information in a timely and professional manner.
  • Compliance and Confidentiality: Maintain strict compliance to HIPAA and patient privacy regulations.
  • Additional Duties: Perform other related job duties as assigned by management.
Requirements
  • Excellent Customer Service Skills: Provide a positive and professional experience for patients.
  • Clear Communication: Possess a clear speaking and telephone voice.
  • Positive Attitude and Energy: Demonstrate a positive attitude and energetic personality.
  • Computer Proficiency: Be comfortable in a computerized environment.
  • Multitasking: Possess the ability to multitask and prioritize tasks effectively.


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