Front Desk Manager

1 week ago


Ypsilanti, Michigan, United States Crunch Fitness Full time

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Manager to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing membership sales, and ensuring a seamless member experience.

Key Responsibilities:

  • Manage membership sales and promotions to drive revenue growth
  • Provide exceptional customer service to members and guests, ensuring a welcoming and inclusive atmosphere
  • Process membership transactions, including check-ins, payments, and sales
  • Facilitate communication of special events and promotions to members
  • Maintain a clean and organized work area, adhering to company standards
  • Assist in projects and initiatives as delegated by management
  • Follow all company policies and procedures, as outlined in the Employee Handbook

Requirements:

  • Fluent in English
  • Proficient reading and writing skills
  • Computer skills, including proficiency in membership software
  • Sales experience, preferably in a customer-facing role
  • Strong customer service skills, with a focus on providing exceptional member experiences
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail

What We Offer:

  • A competitive salary and bonus structure
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Employee discounts and perks


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