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Membership Services Supervisor

2 months ago

Ypsilanti, Michigan, United States Crunch Fitness - YpsilantiAnn Arbor Full time
Position Overview

Reports to: General Manager

Qualifications:

  • Fluent in English
  • Strong reading and writing capabilities
  • Exceptional Customer Service Skills
  • Dedication to Community Engagement
  • Experience in Outreach Initiatives
  • Background in Lead Generation
  • Experience in Fitness Sales

Key Attributes:

  • High Energy & Enthusiasm
  • A Passion for Health and Fitness
  • Ability to operate with a sense of urgency
  • Flexibility to work varied hours, particularly during critical periods
  • A proactive and hands-on approach
  • Demonstrated success in meeting or surpassing sales targets

Key Responsibilities:

  • Support the General Manager and Membership Services team in achieving daily, monthly, and annual membership objectives.
  • Become proficient in the membership process and new member orientation to instill a sense of urgency to enroll.
  • Exemplify excellence and commitment to the Crunch No Judgment culture while providing outstanding customer service that ensures each guest is warmly welcomed and farewelled.
  • Dedicate time to coach, train, and enhance the sales and customer service abilities of each front desk staff member through practice and development.
  • Oversee the front desk operations and maintain regular communication with department heads regarding the performance of the membership services.

Meetings:

  • Regular Department Meetings
  • Employee Training Sessions