Guest Services Supervisor

2 weeks ago


Ypsilanti, Michigan, United States Crunch Fitness - YpsilantiAnn Arbor Full time
We are Seeking a Front Desk Manager at Crunch Fitness - Ypsilanti/Ann ArborBenefits:
  • Performance-based bonus opportunities
  • Attractive salary package
  • Opportunities for advancement within the organization
  • Paid time off for employees
  • Access to training and professional development programs
Reports to:
  • Directly accountable to the General Manager
Requirements:
  • Fluency in English is essential
  • Strong reading and writing capabilities
  • Proficient in computer operations
  • Previous experience in sales is preferred
Special Skills:
  • Proven customer service skills
  • Experience in lead generation and conversion
Responsibilities:
  • Engage in activities related to membership sales
  • Warmly welcome all members and guests and bid them farewell
  • Conduct check-in procedures for all members and guests in accordance with guidelines
  • Utilize club software for member check-ins
  • Answer phone inquiries in a professional and courteous manner
  • Inform members and guests about special events and promotions
  • Create a welcoming atmosphere for all members
  • Address member inquiries or escalate to management as necessary
  • Promote and sell retail merchandise
  • Schedule member services such as tanning
  • Process payments for member services in line with company protocols
  • Possess comprehensive knowledge of the club's facilities, services, and schedules
  • Maintain cleanliness and organization of the work area
  • Assist with various projects assigned by club management
  • Adhere to all company policies and procedures
  • Perform opening and closing responsibilities
Meetings:
  • Participate in regular department meetings and employee training sessions


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