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Front Desk Representative

2 months ago

Ypsilanti, Michigan, United States Marriott Ypsilanti At Eagle Crest Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Ypsilanti At Eagle Crest. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Room Assignments: Assign rooms to guests, taking into account their preferences and any special requests.
  • Front Desk Operations: Manage the front desk area, including handling phone calls, responding to guest inquiries, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is an asset.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Personal Qualities: Positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for career advancement and professional development within our company.
  • Work-Life Balance: A supportive work environment that encourages work-life balance and flexibility.