Membership Services Supervisor
3 weeks ago
Reports to:
General Manager
Qualifications:
Proficient in English
Strong reading and writing capabilities
Exceptional Customer Service Skills
Dedication to Community Engagement
Experience in Outreach Initiatives
Background in Lead Generation
Experience in Fitness Sales
Key Attributes:
Dynamic Energy & Enthusiasm
A Passion for Health and Fitness
Ability to operate with a sense of urgency
Flexibility to work varied hours, particularly during month-end or closeout periods
A hands-on approach to tasks
Demonstrated success in meeting and surpassing sales targets
Key Responsibilities:
You will support the General Manager and the Membership Services team in achieving daily, monthly, and yearly membership objectives.
You will become proficient in the membership process and new member orientation to foster a sense of urgency to enroll.
You will exemplify excellence and commitment to the Crunch No Judgment culture while providing outstanding customer service that ensures every guest is warmly welcomed and farewelled.
Allocate time to mentor, train, and enhance each front desk staff member's sales and customer service abilities through practical training.
Oversee the front desk operations (Front Desk Staff and Maintenance) and maintain regular communication with department leaders regarding the performance of the membership sector.
Meetings:
Monthly or Weekly Department Gatherings Employee Training Sessions
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