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Guest Services Supervisor

2 months ago

Ypsilanti, Michigan, United States Crunch Fitness - YpsilantiAnn Arbor Full time
Exciting Opportunity for a Front Desk Manager at Crunch Fitness - Ypsilanti/Ann ArborBenefits:
  • Performance-based bonus opportunities
  • Attractive salary package
  • Opportunities for career advancement
  • Paid time off for relaxation
  • Access to professional training and development programs
Reports to:
  • Directly accountable to the General Manager
Requirements:
  • Fluency in English is essential
  • Strong reading and writing capabilities
  • Proficient in computer operations
  • Previous experience in Sales is preferred
Special Skills:
  • Proven customer service excellence
  • Experience in lead generation and conversion techniques
Responsibilities:
  • Conduct Membership Sales initiatives
  • Greet all members and guests with warmth and professionalism
  • Execute check-in procedures for members and guests according to established guidelines
  • Utilize club software for member check-ins
  • Answer incoming calls in a professional and courteous manner
  • Inform members and guests about upcoming special events
  • Create a welcoming atmosphere for all members
  • Address member inquiries or escalate to management as necessary
  • Promote and sell retail merchandise
  • Coordinate member services such as tanning appointments
  • Process payments for member services in accordance with company protocols
  • Maintain a thorough understanding of the club's facilities, services, and schedules
  • Ensure cleanliness and organization of the work area
  • Assist with various projects assigned by club management
  • Comply with all company policies and procedures
  • Perform opening and closing responsibilities
Meetings:
  • Engage in regular department meetings and employee training sessions