Bilingual Scheduling Coordinator

3 days ago


Fort Lauderdale, Florida, United States 5TH HQ LLC Full time

5TH HQ LLC is seeking a skilled Bilingual Scheduling Coordinator to join our team. As an Appointment Scheduler, you will be responsible for managing patient appointments and ensuring smooth communication between English and Spanish-speaking patients.

Job Description:

This role is essential in maintaining efficient office operations and delivering excellent patient care. You will be coordinating and scheduling patient appointments, follow-ups, and consultations, ensuring that the office calendar is accurately maintained and efficiently managed.

  • Appointment Scheduling: Main Responsibilities
  • Serve as the primary point of contact for patients, handling phone calls, emails, and in-person inquiries in both English and Spanish.
  • Patient Intake: Assist with patient check-ins, verifying insurance information, updating patient records, and ensuring that all necessary documentation is completed prior to appointments.
  • Reminder Calls: Conduct appointment reminder calls and send confirmation messages to reduce no-show rates and ensure patients are informed about their appointments.
  • Coordination: Work closely with team members to manage appointment availability, reschedule appointments when necessary, and ensure that the office workflow is optimized.

Key Qualifications:

  • Bilingual Proficiency: Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
  • Customer Service: Excellent customer service skills with a patient-focused attitude and the ability to handle sensitive situations with empathy and professionalism.
  • Organizational Skills: Strong organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

The estimated salary for this position is $55,000-$65,000 per year, depending on experience.



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