Bilingual Scheduling Specialist
3 weeks ago
We are looking for a skilled Bilingual Scheduling Specialist to join our team at 5TH HQ LLC. The estimated salary for this position is $50,000 - $65,000 per year, depending on experience and qualifications.
Job Overview:
As a Bilingual Scheduling Specialist, you will play a crucial role in ensuring the smooth operation of our medical office. Your primary responsibilities will include coordinating patient appointments, communicating with patients, and providing administrative support to our medical team.
Key Responsibilities:
- Appointment Scheduling: Utilize your exceptional organizational skills to coordinate and schedule patient appointments, follow-ups, and consultations.
- Patient Communication: Serve as the primary point of contact for patients, handling phone calls, emails, and in-person inquiries in both English and Spanish.
- Patient Intake: Assist with patient check-ins, verify insurance information, update patient records, and ensure that all necessary documentation is completed prior to appointments.
- Reminder Calls: Conduct appointment reminder calls and send confirmation messages to reduce no-show rates and ensure patients are informed about their appointments.
- Coordination: Collaborate with team members to manage appointment availability, reschedule appointments when necessary, and optimize office workflow.
- Administrative Support: Provide general administrative support, including filing, faxing, and managing correspondence to support the office's day-to-day operations.
- Patient Satisfaction: Address patient concerns, answer questions, and provide information about office policies, procedures, and services to enhance the patient experience.
Requirements:
- Bilingual Proficiency: Fluency in both English and Spanish, with strong verbal and written communication skills in both languages.
- Customer Service: Exceptional customer service skills with a patient-focused attitude and the ability to handle sensitive situations with empathy and professionalism.
- Organizational Skills: Strong organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Medical Knowledge: Basic understanding of medical terminology and office procedures is preferred.
- Technology Skills: Proficiency in using office software, electronic medical records (EMR) systems, and scheduling tools.
- Attention to Detail: High level of accuracy in managing patient information, scheduling, and documentation.
- Team Collaboration: Ability to work effectively with medical staff, patients, and other administrative personnel in a collaborative team environment.
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