Business Operations Leader
2 weeks ago
Practice Overview:
AEG Vision
Position Summary:
The Operations Manager is responsible for overseeing all facets of the business operations at the practice. As a pivotal leader in a 'people-first' organization, the Operations Manager steers their team through various development initiatives, including coaching, mentoring, and performance evaluation.
The Operations Manager plays a crucial role in driving revenue growth, enhancing profit margins, managing payroll costs, and boosting overall profitability to align with the company’s strategic goals.
Working closely with staff and operational partners, the Operations Manager ensures that professional eye examinations and medical services are delivered effectively, appropriate product selections are made, vision insurance plans are honored, and exceptional patient service is provided.
The ideal candidate will demonstrate a strong commitment to patient care and embody the principles of the 'Acuity Way.'Key Responsibilities:
- Utilize leadership, innovative thinking, and analytical skills to enhance practice performance and resolve operational challenges.
- Cultivate a cohesive team that collaborates effectively to achieve desired outcomes.
- Address the unique strengths and challenges of the practice with tailored objectives, strategies, and action plans.
- Establish clear performance expectations for staff, ensuring clarity in communication and setting high standards.
- Set the benchmark for outstanding patient service and experiences, following the Acuity Way.
- Identify and recruit top talent that aligns with AEG's core values, ensuring long-term sustainability.
- Collaborate with the District Manager to meet and exceed financial targets for the practice.
- Demonstrate adaptability in facing new challenges and develop creative solutions.
- Exhibit a determined approach to achieving results and fostering the development of others while sharing best practices across the AEG network.
- Maintain an open mindset when navigating change.
- Efficiently allocate resources to accomplish tasks and manage multiple activities to achieve various goals through superior service.
- Review daily sales, identify performance gaps, and implement strategies to address those gaps.
- Reinforce the practice's sales strategy and the Acuity Way.
- Safeguard the company through effective loss prevention measures.
- Partner with Human Resources to uphold employee adherence to company policies.
Qualifications:
- 3-5 years of experience in a professional environment with leadership responsibilities.
- Degree in Business, Hospitality, or a related management field.
- Exceptional verbal and written communication skills.
- Optician certification is preferred.
Benefits:
- 401(k) with company match.
- Comprehensive Medical, Dental, Life, STD, and LTD coverage.
- Vision Service Plan.
- Employee Vision Discount Program.
- Health Savings Account/Flexible Spending Account.
- Paid Time Off.
- Paid Holidays.
*Benefits applicable to full-time employees only.
Physical Requirements:
This role necessitates the ability to communicate effectively, utilize necessary equipment, and navigate the office environment.
Travel Requirements: Minimal
Work Location: On-site
Salary Range: $55,000 - $65,000
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