Assistant General Manager
1 day ago
The Assistant General Manager (AGM) plays a pivotal role in the success of PGA TOUR Superstore, supporting the General Manager in executing company strategies and directives. This dynamic leader is accountable for achieving store goals, driving operational efficiencies, and delivering an exceptional customer experience.
Key Responsibilities:- Team Leadership: Build and develop a team of passionate and knowledgeable managers who strive to exceed customer service expectations by focusing on engaging customer interaction and store presentation.
- Business Acumen: Understand business reporting and customer insights to troubleshoot and follow up on opportunity areas.
- Coaching and Development: Coach, train, and empower managers to be business experts by leveraging data to drive business decisions.
- Customer Experience: Quickly respond to any negative customer experience by de-escalating the situation and ensuring the associate understands and feels supported to make things right for the customer.
- Inventory Management: Ensure compliance with all Company Merchandising and Operations Standards within each area of the store.
- Store Operations: Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in customer traffic and sales.
- Recruitment and Retention: Recruit, hire, and retain a passionate team for area-specific knowledge and expertise.
- Associate Engagement: Ensure execution of Associate engagement plan in partnership with Store Leadership Team (SLT).
- Compliance and Safety: Demonstrate a culture of ethical conduct, safety, and compliance. Lead managers to work in the same way and hold others accountable for this commitment.
- Communication: Strong listening and interpersonal skills, with good verbal and written communication skills and the ability to communicate cross-functionally.
- Analytical: Strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems.
- Computer: Basic computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
- Accountability: Ability to manage conflict, lead conflict resolution, and hold others accountable.
- Business Acumen: Strong business acumen with complete accountability for P&L management.
- Organization: Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
- Leadership: Ability to lead by example and enforce a high standard of customer service.
- Education: G.E.D. or high school diploma.
- Experience: Three (3) years of experience in sales, management, or people development. College degree preferred.
- Working Conditions: Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
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