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Client Relationship Manager
2 months ago
Are you seeking a role that combines fieldwork with client interaction? City Wide Facility Solutions offers a flexible work environment with occasional office visits. The compensation package for this position is projected to be between $75,000 and $85,000, featuring an uncapped commission structure for high achievers. This role primarily covers the northwest metro area.
Position Summary:
City Wide Facility Solutions is expanding, and we are in search of a proactive Facilities Services Consultant. As a family-owned enterprise, we deliver comprehensive building maintenance services to over 600 commercial properties.
Key Responsibilities:
- Manage and nurture relationships with both contracted and potential clients.
- Utilize independent judgment to contribute to significant business decisions.
- Work across various facility types, including industrial, medical, and retail environments.
- Focus on retaining and growing business through service excellence and client satisfaction.
- Ensure compliance with service contracts and oversee Independent Contractors' performance.
- Maintain a professional demeanor and positive attitude in a dynamic work setting.
Essential Duties:
- Monitor and ensure the effective execution of business operations and customer contracts.
- Identify opportunities for non-contract services and upsell to existing clients.
- Evaluate customer service requests and propose expanded service offerings.
- Coordinate transportation of company equipment when necessary.
- Support sales initiatives through business development and outreach efforts.
- Prepare analytical reports to optimize service delivery and operational processes.
- Establish and maintain strong relationships with upper management in client accounts.
- Facilitate the scheduling of non-contract work and manage contractor assignments.
Qualifications:
- High school diploma or equivalent; relevant experience preferred.
- Fluency in English, both written and verbal.
- Strong relationship-building skills with a focus on client satisfaction.
- Ability to exercise sound judgment and maintain confidentiality.
- Proficient in Microsoft Office and other relevant software.
Physical Requirements:
This role requires regular visits to client sites, necessitating the ability to lift up to 50 pounds and perform various physical tasks. A valid driver's license is required.
Benefits:
- Vehicle allowance
- Company-provided mobile device
- Uncapped commission potential
- Comprehensive healthcare options
- Paid time off
- Retirement plan with company contributions
