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Client Relationship Manager

2 months ago

Houston, Texas, United States Chronos Consulting Full time

About the Role:
Chronos Consulting is seeking a skilled Customer Success Manager to join our dynamic team. As a pivotal member of our organization, you will oversee the entire customer journey, ensuring satisfaction and driving growth through effective relationship management.

Company Overview:
Our client is a cutting-edge B2B AI platform that empowers marketing, sales, and product teams to unlock significant revenue opportunities. They leverage advanced data analytics to provide actionable insights that facilitate profitable growth.

Key Responsibilities:

  • Guide new clients through a comprehensive onboarding process, delivering tailored training to align with their business goals.
  • Manage ongoing customer success initiatives, including regular check-ins and product support.
  • Provide industry insights and best practices to enhance customer engagement.
  • Establish yourself as a trusted advisor, fostering strong relationships with key stakeholders at various levels within the client organization.
  • Act as the voice of the customer within the company, advocating for their needs and feedback.
  • Ensure a smooth renewal process by maintaining customer health scores and identifying opportunities for upselling and cross-selling.

Qualifications:

  • A minimum of 3 years of experience in customer success or technical account management within a SaaS environment.
  • Exceptional communication skills, both verbal and written, with a proven track record of engaging with C-level executives.
  • Strong analytical and problem-solving abilities, coupled with a high level of professionalism and attention to detail.
  • Ability to thrive in a fast-paced, collaborative team environment.
  • Experience in marketing, sales, or product management is a significant advantage.

Join us at Chronos Consulting and contribute to a forward-thinking organization that values innovation and customer success.