Senior Client Relationship Manager
4 days ago
At Norton Creative, we're seeking a seasoned professional to drive long-term relationships with our client partners. As an Account Manager, you'll serve as a trusted advisor, connecting with key business executives and stakeholders to ensure their objectives are met.
Key Responsibilities:
- Develop and execute strategic plans to drive client growth and satisfaction
- Collaborate with cross-functional teams to deliver exceptional client experiences
- Manage agency resources, coordinate timelines, and budgets to ensure program success
- Identify opportunities to further develop the business and partner with sales to execute
- Foster collaboration, motivate, and inspire teams to achieve excellence in their work
- Analyze industry data and report on client business and competition
- Conduct quarterly business reviews with clients to ensure their objectives are being met
Requirements:
- 3-7+ years of relevant client-facing experience
- Demonstrated project management skills
- Ability to manage multiple projects and clients at one time, recognize priorities, and be solution-oriented
- Detail-oriented and proactive communicator
- Excellent analytical, problem-solving, and decision-making skills; able to drive decisions and ensure progress in the face of obstacles
- Proactively seeks opportunities to increase knowledge and skills
- Experience in the food service industry a plus
- Experience working with a creative team
- Experience leveraging insights to build and manage social media/digital marketing communications campaigns
What We Offer:
- Inclusive company culture
- Comprehensive benefits, including health, dental, and vision insurance
- 401k
- Paid Time Off
- Flexible work environment
- Promotion from within/opportunity for advancement
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