Service Advisor

1 day ago


IL United States Fields Mercedes - Benz Romeoville Full time

Job Summary

Fields Mercedes-Benz Romeoville is seeking a highly skilled Service Advisor to provide exceptional customer service and ensure a seamless luxury experience for our clients. As a key member of our service team, you will be responsible for overseeing the flow of our Drive Lane, ensuring prompt, courteous, and effective service to our customers.

Key Responsibilities

  • Manage the daily inventory of technicians' time to consistently sell service to customers.
  • Distribute work between technicians efficiently to meet customer needs.
  • Provide concierge support for all owner inquiries, ensuring a positive impression with every interaction.
  • Take ownership of the customer's experience, carrying out additional assignments to exceed expectations.

Requirements

  • Organized and friendly personality with excellent communication skills.
  • Demonstrated ability to manage others and prioritize tasks effectively.
  • Time management skills and ability to work in a fast-paced environment.
  • Professional, well-groomed personal appearance and acceptable motor vehicle driving record.
  • Willingness to submit to a pre-employment background check.

Work Environment

  • Exposure to moving mechanical parts and fumes or airborne particles.
  • Work in a moderate noise level environment.

What We Offer

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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