Service Advisor

1 week ago

IL United States Truck Centers, Inc. Full time
Job Title: Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Truck Centers, Inc.

Job Summary:

The Service Advisor will be the primary point of contact for our customers, providing exceptional service and ensuring a seamless experience from initial contact to completion of service.

Key Responsibilities:
  • Welcome customers to our Service department and provide immediate assistance.
  • Create detailed repair orders and schedule service appointments using our Dealer Management System and digital tools.
  • Conduct initial interviews with drivers to understand their concerns, perform preliminary inspections, and accurately record information for the repair order.
  • Verify account details, check for recalls, review repair histories, and confirm warranty coverages.
  • Maintain clear communication with customers throughout the service process to ensure transparency and satisfaction.
  • Prepare sublet purchase orders for towing charges.
  • Obtain necessary approvals to initiate repairs and coordinate with the Service Dispatcher for vehicle assessments.
  • Guide customers on dealership amenities and arrange shuttle services for those waiting on-site.
  • Collaborate with the Dispatch team to manage the logistics of vehicle pick-up and delivery.
  • Monitor customer feedback and proactively address any areas for improvement to maintain high customer satisfaction with Truck Centers, Inc.
Requirements:
  • High School Diploma or GED
  • Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
  • Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
  • Knowledge of Service department operations, trucks, and truck parts
  • Mechanical aptitude or truck repair experience is highly preferred
  • Demonstrated customer service and interpersonal communications skills, even in times of stress
  • Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
  • Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
  • Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
  • Must participate in a pre-employment background check and drug screen.
What We Offer:
  • 401(k) with company match
  • Health insurance with 3 plan options to choose from
  • Vision Insurance
  • Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms

We are an equal opportunity employer and welcome applications from diverse candidates. We believe in investing in our employees and providing opportunities for growth and development.

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