Automotive Service Advisor

2 days ago


IL United States Steve Napleton Auto Group Full time
Join Our Team as an Automotive Service Advisor

We are a family-owned automotive group with a rich history of serving the Chicago community for over 90 years. Our team is growing rapidly, and we're seeking talented individuals to help us succeed in the next chapter of our journey.

As a member of our team, you'll be part of a family that values customer satisfaction and integrity. We're looking for a skilled Service Advisor/Service Writer to join our Honda store in Morton Grove. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we want to hear from you

Key Responsibilities:
  • Provide top-notch customer service, consistently achieving excellent CSI scores.
  • Serve as a liaison between customers and technicians, ensuring complete understanding of services rendered.
  • Keep customers informed about necessary information related to their service.
  • Accurately verify warranty and service contracts.
  • Prepare and process repair orders accurately, including costs, deductibles, and descriptions of symptoms.
  • Advise customers on additional needed services and explain benefits.
  • Effectively work with technicians who perform all automotive mechanical services.
Requirements:
  • Previous experience as an Automotive Service Advisor/Service Writer, with a minimum of 2 years.
  • Proven track record of above-average Sales and CSI scores.
  • Dealertrack experience is a plus.
What We Offer:
  • Competitive salary: $55,000.00 - $85,000.00 per year.
  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we want to hear from you



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