Senior Manager of Charter Operations
2 weeks ago
At Apollo Inc, we pride ourselves on being a dynamic and innovative airline. Our mission is to enhance travel experiences while fostering a supportive environment for our employees and customers alike.
Position Overview:
Apollo Inc is currently seeking a Senior Manager of Charter Operations to spearhead the development and management of our Charter Representative Program. This role involves leading a dedicated team of Charter Representatives and Ground Service Representatives, ensuring excellence in service delivery and operational efficiency.
Key Responsibilities:
- Develop and oversee the Charter Representative Program, including budget management.
- Coordinate scheduling and travel arrangements for the team, ensuring alignment with business requirements.
- Manage financial transactions related to Charter Contract Representatives.
- Implement and oversee various projects related to automation and IT within the Charter Representative Program.
- Maintain up-to-date records in our systems, including Charter Summary updates and flight information.
- Identify and pursue opportunities for continuous improvement within the organization.
- Lead and hold accountable the Charter Representatives and Ground Service Representatives to uphold Apollo Inc's operational standards.
- Conduct audits and provide constructive feedback on training accuracy for team members.
- Collaborate with Human Resources to address operational needs related to Charter Representatives.
- Manage team performance, including recruitment, coaching, and ensuring skill alignment with program demands.
- Foster a collaborative work environment that leverages employee talents and experiences.
- Build and maintain a high-performing, diverse, and inclusive team.
- Perform additional duties as assigned.
- Bachelor's Degree or equivalent experience (4 years).
- Minimum of 4 years in airline operations, preferably in charter services.
- At least 2 years of experience in a managerial or supervisory role with increasing responsibilities.
- Exceptional verbal and written communication skills.
- Strong organizational abilities with a capacity to manage multiple tasks and meet deadlines.
- Excellent critical thinking, analytical, and problem-solving skills.
- Proven ability to take initiative and respond to urgent needs.
- Ground Security Coordinator certification is preferred.
Apollo Inc values the contributions of every employee and believes that our strength lies in our diverse perspectives. We are committed to providing equal employment opportunities to all individuals, regardless of various characteristics protected by law.
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