Senior Manager of Operations for Express Services
2 weeks ago
The Senior Manager of Operations for Express Services will oversee the management of warehouse and ramp operations, collaborating with both internal and external executive-level partners to ensure the effective handling of express cargo throughput.
Key Responsibilities
1. Lead and manage staff to foster a culture of teamwork and self-motivation in a diverse work environment.
2. Develop future leaders and enhance management skills within the team.
3. Supervise personnel to meet operational needs and ensure compliance with service performance standards.
4. Monitor and instruct staff on safety protocols and regulations.
5. Participate in recruitment, conduct interviews, and make hiring decisions.
6. Address employee relations issues and assist in performance evaluations and disciplinary actions.
7. Ensure adherence to security regulations set by relevant authorities.
8. Prepare and maintain various operational reports, including weekly and monthly data.
9. Complete necessary reports related to incidents and injuries.
10. Maintain essential records for employment compliance.
Qualifications
- 8-10 years of leadership and management experience in the airline or logistics sector.
- Proven ability to train and develop staff effectively.
- Strong adaptability to prioritize tasks in a dynamic work environment.
- Valid driver's license and clean driving record required.
- Legal authorization to work in the United States is mandatory.
Preferred Skills
- Proficiency in English (reading, writing, speaking).
- Strong interpersonal skills and customer service orientation.
- Basic knowledge of office equipment and computer software (MS Office, Kronos).
- Understanding of airline codes and cargo abbreviations.
Physical Requirements
- Ability to remain stationary for extended periods.
- Capability to lift and carry objects weighing up to 75 lbs.
- Regular use of standard office equipment and communication tools.
Equal Opportunity Employer
WFS Services is committed to fostering an inclusive workplace and welcomes applications from all qualified individuals.
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