Senior Manager Charter Operations

3 days ago

Minneapolis, Minnesota, United States Sun Country Services Inc Full time
About the Role

Sun Country Services Inc is seeking a highly skilled Senior Manager Charter Representatives & Projects to lead the Charter Representative Program and Ground Service Representatives. This is a key leadership position that requires strong organizational and communication skills, as well as the ability to manage multiple projects and teams.

Key Responsibilities
  • Build and manage the Charter Representative Program, including designing and implementing scheduling, training, and new hire orientation.
  • Lead and manage the Charter Representatives and Ground Service Representatives to ensure efficient and effective operations.
  • Collaborate with various departments, airport management, and customers to ensure seamless operations.
  • Manage the budget and oversee the financial aspects of the program.
  • Implement and manage various projects in AIMS, Automation, and IT for the Charter Representative Program.
  • Ensure AIMS is current, including submitting and maintaining Charter Summary updates and Charter Flights information.
  • Participate in and identify opportunities for continuous improvement within the organization.
  • Lead, manage, and hold accountable the Charter Representatives and Ground Service Representatives to Sun Country Services Inc operational standards.
  • Audit and provide feedback for training accuracies for Charter Representatives and Ground Service Representatives.
  • Collaborate with Sun Country HR for all Charter Representatives Contractors to address operational needs.
  • Responsible for team performance management, recruiting, career coaching/mentoring, work assignment, and ensuring skills demand is met across the Charter Representative Program.
  • Establish and maintain a collaborative environment capitalizing on employee talent, experience, and interests.
  • Build and retain a high-performing, diverse, and inclusive team.
Requirements
  • Bachelor's Degree or 4 years of equivalent work experience.
  • 4+ years of experience working within operations at an airline, preferably charter operations.
  • 2+ years of experience managing, supervising, and mentoring a team with increasing leadership responsibilities.
  • Strong communication skills, both verbal and written.
  • Excellent organizational skills, with the ability to multi-task and meet deadlines.
  • Superior critical thinking, analytical, and problem-solving skills.
  • Experience demonstrating initiative and handling urgent needs.
  • Ground Security Coordinator certification.
About Sun Country Services Inc

Sun Country Services Inc is a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. We are a growing airline with a strong focus on connecting our community with their favorite people and places.

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