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Front Desk Representative

2 months ago

Dania Beach, Florida, United States Auro Hotels Full time

Job Summary

Auro Hotels is seeking a dynamic and customer-focused Front Desk Agent to join their team. As a Front Desk Agent, you will be the first point of contact for guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities

  • Greet guests promptly and efficiently, using a positive and clear speaking voice to ensure a smooth check-in process.
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
  • Maintain accurate information on and promote hotel facilities, including amenities and services.
  • Process guest payments and handle cash transactions in accordance with accounting procedures.
  • Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Adhere to safety, security, and emergency procedures, and take prompt action to correct hazards.
  • Operate front office telephone, computer systems, and equipment with proficiency.
  • Complete registration process, input and retrieve information from computer, and confirm pertinent details with guests.

Requirements

  • High school diploma or equivalent combination of education and experience preferred.
  • Must speak, read, and understand English.
  • Previous experience as a Front Desk Agent in a brand hotel is required.

What We Offer

  • Competitive hourly rate, ranging from $12-13 per hour, based on experience.
  • Full-time hours available, with a minimum of 30 hours per week.
  • Company benefits, including health insurance, vision, dental, 401k, employee discounts, and more.

About Auro Hotels

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. We are committed to providing a safe and inclusive work environment for all employees.