Assistant Front Office Manager

5 days ago


Dania Beach, Florida, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

Job Summary

As a key member of our Front Office team at Le Meridien Dania Beach at Fort Lauderdale Airport, the Assistant Front Office Manager plays a vital role in ensuring the smooth operation of our front desk and guest services. This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.

Key Responsibilities

  • Supporting Management of Front Desk Team
    • Lead and motivate the front desk team to achieve exceptional guest satisfaction and service standards.
    • Develop and implement strategies to improve team performance and productivity.
    • Provide coaching and training to front desk staff to enhance their skills and knowledge.
  • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
    • Monitor and analyze guest feedback and satisfaction scores to identify areas for improvement.
    • Develop and implement action plans to address guest concerns and improve service standards.
    • Collaborate with the Front Office Manager to set and achieve departmental goals and objectives.
  • Ensuring Exceptional Customer Service
    • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally.
    • Develop and implement strategies to improve guest satisfaction and loyalty.
    • Collaborate with other departments to ensure seamless delivery of services and amenities to guests.
  • Managing Projects and Policies
    • Implement and maintain front office policies and procedures to ensure compliance with company standards.
    • Monitor and analyze financial performance of the front desk and guest services department.
    • Develop and implement strategies to improve revenue and profitability.

Requirements

  • High school diploma or equivalent required; 2 years of experience in a front desk or guest services role preferred.
  • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field preferred.


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