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Guest Services Representative

2 months ago

Logan, Ohio, United States Hocking Hills State Park Lodge Full time

Hocking Hills Lodge and Conference Center, situated within the scenic Hocking Hills State Park, is on the lookout for enthusiastic and personable candidates for the role of Front Desk Agent.

This newly established lodge features 81 guest rooms and 40 cabins, complemented by a full-service dining establishment and event spaces capable of hosting up to 200 attendees.

As one of the most frequented state parks in the nation, Hocking Hills demands a high standard of service and attention to detail to ensure an exceptional guest experience.

  • Be part of a dynamic, collaborative, and career-focused work environment.
  • Comprehensive medical, dental, and vision benefits available for full-time employees after a designated period.
  • Competitive hourly wage starting at $14.00, commensurate with experience.
  • Paid time off accrued after one year of service.
  • Holiday compensation, including recognition of personal milestones.
  • 401(k) retirement savings plan offered.
  • Discounts on accommodations, dining, and retail.
  • Continuous training and professional development opportunities.
Key Responsibilities:
  • Execute all check-in and check-out procedures efficiently.
  • Handle online and telephone reservations with precision.
  • Inform guests about payment options and validate credit card information.
  • Register guests, collecting essential details such as contact information and stay dates.
  • Greet guests upon arrival and allocate rooms accordingly.
  • Provide comprehensive information regarding the lodge, available accommodations, pricing, and amenities.
  • Address guest inquiries and complaints promptly and professionally.
  • Coordinate with housekeeping to ensure all accommodations are clean and well-prepared.
  • Promote additional services and amenities when suitable.
  • Maintain accurate records of bookings and financial transactions.
Qualifications:
  • Previous experience in a hotel front desk role, receptionist position, or similar customer-facing capacity.
  • Proficient in using computers and standard office equipment.
  • Experience managing multi-line phone systems.
  • Strong background in customer service.
  • Exceptional communication and organizational abilities.

About Us: At Regency Hotel Management, we pride ourselves on our commitment to hospitality. Since our inception in 1965, we have been at the forefront of maximizing profitability while enhancing asset value for our clients. Our team of hotel management professionals offers insightful, hands-on support backed by extensive industry experience. We are continuously expanding our teams across various locations and seek motivated individuals to contribute to our mission.

We are an equal opportunity employer and uphold a policy of non-discrimination and non-harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.