Customer Service Representative
3 days ago
Customer Service Representative
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Annual Reports Preparation & File team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities
- Build strong relationships with clients to understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers in a timely and professional manner
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Manage customer portfolios and organize workflow to meet clients' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Research, analyze, review, and process legal documents
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and recognizing opportunities to offer additional services
Requirements
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
What We Offer
As a Customer Service Representative at Corporation Service Company, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
Eligibility
Candidates for this position must be eligible to work in the country without sponsorship.
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