Customer Service Representative

2 weeks ago


Logan, United States Dynata Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Dynata. As a Customer Service Representative, you will be responsible for conducting outbound surveys with respondents and accurately recording their answers.

Key Responsibilities:
  • Conduct outbound surveys with respondents and record their answers
  • Provide excellent customer service and handle difficult calls in a professional manner
  • Work independently and as part of a team to meet sales and customer service goals
  • Meet productivity and quality standards
Requirements:
  • 18 years or older
  • Ability to read and speak clearly
  • Ability to handle difficult calls in a professional manner
  • Ability to sit and type for majority of shift
  • Ability to provide own equipment (laptop, headset, webcam etc.) if working from home
  • Have a dedicated, quiet working space that is free of distractions to conduct business if working from home
Technical Requirements:
  • Windows machine running Windows 10+ OR Mac computer running a recent version of MAC OS
  • 8 GB of RAM
  • Quad Core Processor
  • Most recently updated version of Chrome browser
  • Ability to download software to the computer
  • A personal email address capable of receiving files
  • 10 Mbps download internet access speed
  • Direct plug-in wired access to the data connection
  • Direct plug-in access for power for computer or laptop
  • USB or WIRED headset with mic (No Bluetooth)
  • Working webcam
  • Smart phone capable of downloading apps and receiving incoming messages via data or Wi-Fi connection
About Dynata:

Dynata is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

We welcome and encourage applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.



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