Guest Services Representative

4 weeks ago


Logan, Utah, United States Utah State University Full time

Job Summary

We are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at Utah State University. As a Guest Services Representative, you will be responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events.

Responsibilities

  • Greet and welcome guests to Utah State University in a friendly and professional manner.
  • Perform accurate access control of entry, including scanning or tearing tickets to allow entry, identifying fraudulent tickets, and denying invalid credentials.
  • Perform appropriate access control to restricted areas for those with valid credentials.
  • Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules.
  • Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service.
  • Assist guests with questions, comments, complaints, or suggestions, acting as a source for information and following up when necessary.
  • Seat guests in an orderly fashion, providing directions, and resolve seating problems when necessary.
  • Provide assistance for guests with special needs.
  • Maintain knowledge of individual responsibility and follow proper procedures in the case of an emergency.
  • Adhere to safety rules and assist guests in the case of an emergency, documenting accidents or injuries when necessary.
  • Ensure exit pathways are properly lit and that nothing obstructs them, ensuring friendly, professional, and safe egress.
  • Enforce individual event/venue rules and provide other services as noted by venue, providing overall outstanding customer service.

Qualifications

  • US Work Authorization is required.
  • Prefer three months of experience with customer service.
  • Employees must maintain a well-groomed and professional appearance.
  • Must have excellent written and verbal communication skills.

Working Conditions

The position requires some physical activity, including heavy lifting and/or pushing and pulling of heavy objects (20+ pounds), crawling, kneeling, and squatting. Employees must be prepared to stand, walk, ascend, and descend stairs for most of their shift. The work environment may include confined or narrow spaces, and employees may work outdoors, exposed to weather conditions or contaminants, and extreme temperature fluctuations.



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