Guest Services Representative
4 weeks ago
Job Summary
Utah State University is seeking a highly motivated and detail-oriented Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events.
Key Responsibilities
- Greet and welcome guests to Utah State University in a friendly and professional manner
- Perform accurate access control of entry, including scanning or tearing tickets to allow entry, identifying fraudulent tickets, and denying invalid credentials
- Perform appropriate access control to restricted areas for those with valid credentials
- Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules
- Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
- Assist guests with questions, comments, complaints, or suggestions, acting as a source for information and following up when necessary
- Seat guests in an orderly fashion, providing directions, and resolve seating problems when necessary
- Provide assistance for guests with special needs
- Maintain knowledge of individual responsibility and follow proper procedures in the case of an emergency
- Adhere to safety rules and assist guests in the case of an emergency, documenting accidents or injuries when necessary
- Ensure exit pathways are properly lit and that nothing obstructs them, ensuring friendly, professional, and safe egress
- Enforce individual event/venue rules and provide other services as noted by venue, providing overall outstanding customer service
Qualifications
- US Work Authorization is required
- Prefer three months of experience with customer service
- Employees must maintain a well-groomed and professional appearance
- Must have excellent written and verbal communication skills
Working Conditions
- Hours will vary depending on season and number of events at venues, including nights, weekends, and holidays
Required Documents
- Resume to be uploaded at the beginning of your application in the Candidate Profile under Resume/CV
- Class schedule/availability to be typed/pasted at the end of your application under Other Documents (iForm)
About Utah State University
Utah State University is a premier land-grant, public service university with a strong commitment to excellence, access, and inclusion. We empower people to lead successful lives of involvement, innovation, and impact.
Utah State University is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued.
We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service.
Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023.
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