Sales Operations Manager

1 week ago

Wilmington, North Carolina, United States Carter's Retail Inc. Full time

Employee Type:

Regular

If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the app. Do not apply using the below external application.

Company Overview

Carter's, Inc. stands as the foremost branded marketer in North America, specializing in apparel exclusively designed for infants and young children. The company proudly owns the Carter's and OshKosh B'gosh brands, which are among the most recognized names in the industry. These brands are available in leading department stores, national chains, and specialty retailers both domestically and internationally. Additionally, they are sold through over 1,000 company-operated stores across the United States, Canada, and Mexico, as well as online. The Company's Child of Mine brand is accessible at Walmart, Just One You at Target, and Simple Joys on Amazon. Furthermore, Carter's encompasses Skip Hop, a global lifestyle brand catering to families with young children. The headquarters is located in Atlanta, Georgia. For more information, please visit our website.

Position Overview

The primary objective of the Sales Manager is to embody the mission, vision, and values of Carter's, fostering a high-performing team that consistently achieves outstanding results. In collaboration with the store management team, the Sales Manager oversees the overall productivity of the store. Responsibilities include supporting the management team in driving financial performance through exceptional store standards, execution of corporate strategies, and positive customer engagement.

Key Responsibilities

Team Leadership

Communicates effectively and professionally with team members, management, and associates. Regularly conveys employee concerns to the Store Manager for prompt resolution. Assists in the recruitment process; actively seeks candidates and reviews applications to ensure timely filling of open positions. Provides consistent, real-time feedback to the store team. Recognizes and rewards exceptional performance to enhance employee engagement. Accepts feedback with a positive attitude and takes appropriate action. Collaborates with the Store Manager to address performance issues among associates.

Performance Management

Maintains the company standard of a neat, clean, and organized store environment. Exemplifies exceptional customer service behaviors and upholds high standards throughout the store. Responsible for leading and executing an assigned Division of Responsibility (DOR) through careful planning and follow-through. Performs Leader on Duty responsibilities by driving results and addressing customer concerns promptly and effectively. Assists store management in adjusting schedules based on business conditions to maximize sales and productivity. Regularly communicates with the Store Manager to discuss strengths, opportunities, and business trends. Utilizes customer feedback to identify areas for improvement and implement actions to drive results.

Operational Excellence

Supports the planning and execution of store processes and merchandise placement efficiently while adhering to brand guidelines. Aids the store team in Asset Protection through consistent customer service, education, and operational controls. Executes company directives within established timelines, including visual merchandising, signage, markdowns, and sales promotions. Fosters customer loyalty through company-sponsored programs. Ensures compliance with all company policies and procedures as per company standards.

Qualifications

High school diploma or GED is the minimum requirement; an Associate's degree is preferred or an equivalent combination of education and experience. At least 1 year of experience in retail store management. Proven customer engagement skills. Strong listening, written, and verbal communication skills. Ability to manage multiple tasks simultaneously. Basic computer proficiency. Must be at least 18 years of age.

Physical Requirements

Ability to lift 40 pounds regularly. Ability to stand for extended periods; climb ladders as needed. Frequent walking and standing; regular bending, stooping, reaching, pushing, and pulling.

Availability Requirements

Regular work frequency is necessary to maintain active employment status. Any changes in availability must be approved by the Store Manager and will be evaluated based on business needs. Scheduled working shifts typically range from 3-8 hours in length (applicable state laws apply).

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