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Operations Manager

2 months ago

Wilmington, North Carolina, United States Emser Tile Full time
Job Summary

The Operations Manager will oversee daily branch operations, planning, scheduling, and directing branch personnel to ensure customer satisfaction, increase revenue, and drive productivity.

Key Responsibilities
  • Provides operational leadership for areas of the branch including; Inventory Management, Loss Prevention, Risk Management, Customer Service, Order Management, and Training/Development.
  • Monitors/drives operational efficiencies and is accountable for key operational metrics.
  • Plans and supports sales and marketing activities.
  • Equips sales with the information, tools, and learning to drive sales effectiveness.
  • Communicates regularly and partners with Branch Manager and corporate office teams.
  • Provides information regularly to corporate management.
  • Participates in development and design of process improvements.
  • Participates in refinement and analysis of current operational policies and procedures.
  • Monitors branch operating expenses such as stationery expenditures and freight costs.
  • Conducts branch quality meetings to communicate information and resolve problems.
  • Assists with requests relating to inventory management, scheduling, recalls, service problems, procurement of supplies, etc.
  • Maintains the highest standard of quality and safety for branch personnel.
  • Stays current and is responsible for implementing applicable safety regulations at the branch location.
  • Performs other tasks as required.
Qualifications
  • Minimum of 5 years of Operational Experience.
  • Minimum of 3 years managerial experience.
  • Experience in development of operational procedures and programs.
  • Detail orientation; ability to review and assess details quickly.
  • Excellent interpersonal communication skills both in-person and on the phone.
  • Numbers Oriented; Profit and Loss Statement management experience required.
  • Solution Oriented; able to determine solution for multiple levels of the business.
  • Ability to effectively manage one's own time and the time of others.
  • Ability to demonstrate teamwork, leadership, and flexibility.
  • Strong written and verbal communication skills.
  • Must be able to work in a fast-paced environment.
  • Experience with JD Edwards software a plus.